Outreach template for situation in client’s area

Template for reaching out to clients who might be affected by a local situation

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Dear xxxxx,

My name is [Name] and I’m an incident handler of Access Now’s Digital Security Helpline. As you requested our assistance in the past, I’m writing to you now because the Helpline has been alerted to a critical situation that is happening in your area. [Add description of situation].

We think that due to the ongoing situation, there is a heightened risk of [identified digital threats]. We would therefore like to suggest you to adopt the following preventative measures:

• [measure]
• [measure]

I will be glad to assist you in case you need help in implementing our recommendations, or to resolve any problem you may be already experiencing.

Best, [Name]