Initial Reply

First response, Email to Client

Body

Dear $ClientName,

Thank you for contacting the Access Now Digital Security Helpline (https://www.accessnow.org/help), my name is $IHName and I am here to help you.

We have received your initial request and my team is working on it. We will send an email shortly with additional details or requests for any supplementary context we may need.

Please continue to include “[accessnow #ID]” in the subject line for all future correspondence about this issue.

Kind regards, $IHName